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Setting up the built-in SSL encryption

Setting up the built-in SSL encryption This FAQ topic is only relevant for Awingu administrators, not end-users.This FAQ topic concerns Awingu 4.3. If you are running a later version of Awingu, you can find the latest admin guide here. Introduction If no external SSL offloader is available, Awingu can handle the SSL offloading (also referred to as SSL termination) internally. This FAQ topic will focus on Awingu generated certificates. When using multiple Awingu nodes for high availability reasons, we recommend to use an external SSL offloader. Only when the internal SSL offloader is used, you need to upload or generate...
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How does Awingu’s session recording work, and can I auto-enable it?

How does Awingu’s session recording work, and can I auto-enable it? Awingu provides the possibility to record streamed application sessions. This is applicable for all RDP sessions that run through the Awingu HTML5 gateway. This is not possible for applications that run through the Awingu reverse proxy or SaaS apps that are configured in SSO authentication. Awingu admins can create a rule for auto-recording of sessions: either session based: a specific streamed application is auto-recorded either user based: all sessions that are opened by the specific user are recorded The recordings are stored on an external storage environment as configured...
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Setting up the built-in Multi-Factor Authentication

Setting up the built-in Multi-Factor Authentication This FAQ topic is only relevant for Awingu administrators, not end-users. This FAQ topic concerns Awingu 4.3. If you are running a later version of Awingu, you can find the latest admin guide here. Introduction Awingu has a built-in Multi-Factor Authentication (MFA) counter-based OTP (one time password) and time-based OTP options. The first time a users logs in, they have to configure an application on their smartphone. Each next time they log in, they have to provide a token generated in that application. Note that the OTP token will also be asked when required...
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How can I work with the Awingu polygon (in-app button) in Awingu?

How can I work with the Awingu polygon (in-app button) in Awingu? The Awingu Polygon (sometimes referred to as the ‘Awingu button’) enables users to access application session specific features. The Polygon is only available inside streamed application (or desktop) sessions and thus not in the workspace or files section. The Awingu Polygon was introduced in version 3.0. Since Awingu 4.3, it can be hidden and replaced by a ‘context menu’. This menu can be activated by using a ‘right mouse click’, or, ‘long tap’ on a touch device. Hiding the polygon is remembered for each browser. Hiding the polygon...
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Which ports do I need to open to access Awingu from the outside?

Which ports do I need to open to access Awingu from the outside? Awingu can be accessed from the outside via 443 (https). No other ports are needed. In that context, Awingu has a built-in SSL certificate (it leverages ‘Let’s Encrypt’ and takes care of auto-renewal). It is also possible to add your own SSL certificates, and this on tenant level. Technically, it is also possible to access Awingu in http (post 80), but this is not recommended.
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How does a user set up MFA with Awingu

How does a user set up MFA with Awingu? The first time a user wants to login, they need to do following steps: Download an application supporting counter based one-time password generation (typically on their smartphone). We recommend the following applications: iOS and Android: Google Authenticator & Microsoft Authenticator Windows Phone: Auth7 After providing credentials on the Awingu login page, the user will be forwarded to a page showing a QR code and a secret. The user scans the QR code with the app that they just installed on their phone (or enters the secret manually). The first token is...
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How do I run Microsoft Teams with Awingu?

How do I run Microsoft Teams with Awingu? Organizations that have adopted Office 365 can leverage the rich browser capabilities in “Teams Online” in combination with Awingu. Teams Online is the HTML5 (browser based) access to Teams (in stead of using the Teams Desktop client). The Online service has grown into a rich Unified Collaboration platform, enabling chat, voice & video communication purely from the browser. Organizations can aggregate Teams Online into the Awingu workspace (for example), and complement this with HTML5 access to legacy desktops, applications and file servers. As such, giving the user a complete workspace which is...
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Can users work in full screen?

Can users work in full screen? Yes. Some users like to use the full screen real estate when they are working in Awingu. This is possible. Choose ‘full screen’ in the user menu (bottom left) and the Awingu session will run ‘full screen’; users will not notice working in a browser anymore. The workspace “navigation bar” can also be minimized by clicking the arrow (bottom left) and fully removed by choosing “hide sidebar” in the user menu
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Login into Awingu not possible after Microsoft patches (March 2020)

FIX: Login into Awingu not possible after Microsoft patches (March 2020) Microsoft will by default only allow LDAPS connections to the Active Directory after patches in March 2020. If your Awingu domain is configured to go over LDAP, this will break logon for all users directly after the patches. Following error will be shown in Awingu: To resolve this issue, you’ll have to prepare your Active Directory to allow LDAPS connections from Awingu. Make sure that port 636 is open between Awingu and the Active Directory. Install the following role on you Active Directory: Server Manager -> Manage -> Add...
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How difficult is it to use Awingu?

How difficult is it to use Awingu? At Awingu, we believe in ease-of-use and simplicity. End-users visit a URL in their browser – all recent browsers are tested by our teams – enter their login & password and get access to their workspace. The experience is consistent and optimized for usage across devices (e.g. laptop or tablet). Have a look at this video to get an idea of how simple it is. Or even better, take one of our trial accounts for a spin!
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Can I use multiple monitors (screens) in Awingu?

Can I use multiple monitors (screens) in Awingu? End-users can use multiple (physical) monitors with Awingu, and this without needing a local agent or installer. Everything runs from within the browser. There are 3 options: Use the Display Manager, add add new monitors. This is useful, for example, when working with a published full desktop. Up to 16 monitors are supported. The underlaying Windows OS will also get the same multi-screen context for optimal user experience. (as of Awingu 4.3) End-users can use multiple (physical) monitors with Awingu, and this without needing a local agent or installer. Everything runs from...
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How do I deploy Awingu on an existing Citrix infrastructure?

How do I deploy Awingu on an existing Citrix infrastructure? Migrating away from an existing Citrix infrastructure to Awingu is one of our most frequent use cases. It’s actually a really easy and fast four-step process. We’re describing it below in full detail. Note: There are a number of reasons why migrating from Citrix to Awingu is a good idea. We elaborate on this in more detail here. Below is a picture of a typical Citrix XenApp Deployment: Installing Awingu next to this setup can be achieved by deploying 1 (or more for load distribution or High Availability) in the...
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Installing Awingu ‘all-in-one’ on Azure

Installing Awingu ‘all-in-one’ on Azure Introduction The Awingu All-In-One App in the Microsoft Azure marketplace allows you not only to deploy an Awingu appliance, but also to deploy a complete Windows backend infrastructure and configure Awingu to use this backend. The result of an Awingu All-In-One Azure marketplace solution is a pre-configured, ready-to-use Awingu environment hosted in the cloud. This is very useful in following scenarios: 1. Greenfield projects where no existing Windows environment is available 2. Migration to the cloud 3. Testing purposes, e.g. to evaluate Awingu Deployment Deploying an Awingu All-In-One Azure marketplace solution is done through the...
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