Tervuren is a municipality with about 21.000 citizens, located in the green belt of Brussels. Most Belgians know the town for its well-known Royal Museum for Central Africa and its beautiful walks at the river Dijle. The municipality hosts about 350 employees, of which roughly 150 are active IT users. Municipal services are scattered all around the town, and they are currently preparing the fusion of the municipality and the local OCMW.
Initially, Awingu was used internally by the IT department to manage their network. Many of their remote locations, such as the residential care center, require a 24/7 uptime. Awingu allowed them to track the network status from any location on any device – even when the IT staff was not present at the office. “Aside from that, Awingu also gave us the possibility to let external parties access our environment via their safe portal,” Hedwig Daineffe (Head of IT, Municipality Tervuren) says. “Nowadays, it is the only way they can enter our network.”
Tervuren used Awingu to deploy their ‘well-being at work’ project, which allows employees to work from home. They can approve invoices, access their budgets, use e-invoicing and perform all actions that they do on a regular basis. Working remotely is easy and secure since Awingu allows their employees to access building plans via a tablet during a construction visit, explains Dennis Rondelé (IT Project leader, Municipality Tervuren). “If we look at Awingu from an end-user perspective, our employees don’t have any trouble because after they log in, they encounter the exact same user environment as the one at the office.” Furthermore, the IT staff experienced no hassle while deploying the solution: the implementation took only a few hours.