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Mobile working and GDPR compliance in the municipality of Tervuren

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Tervuren is a municipality with about 21.000 citizens, located in the green belt of Brussels. Most Belgians know the town for its well-known Royal Museum for Central Africa and its beautiful walks at the river Dijle. The municipality hosts about 350 employees, of which roughly 150 are active IT users. Municipal services are scattered all around the town, and they are currently preparing the fusion of the municipality and the local OCMW.


Initially, Awingu was used internally by the IT department to manage their network. Many of their remote locations, such as the residential care center, require a 24/7 uptime. Awingu allowed them to track the network status from any location on any device – even when the IT staff was not present at the office. “Aside from that, Awingu also gave us the possibility to let external parties access our environment via their safe portal,” Hedwig Daineffe (Head of IT, Municipality Tervuren) says. “Nowadays, it is the only way they can enter our network.”


Tervuren used Awingu to deploy their ‘well-being at work’ project, which allows employees to work from home. They can approve invoices, access their budgets, use e-invoicing and perform all actions that they do on a regular basis. Working remotely is easy and secure since Awingu allows their employees to access building plans via a tablet during a construction visit, explains Dennis Rondelé (IT Project leader, Municipality Tervuren). “If we look at Awingu from an end-user perspective, our employees don’t have any trouble because after they log in, they encounter the exact same user environment as the one at the office.” Furthermore, the IT staff experienced no hassle while deploying the solution: the implementation took only a few hours.

Awingu helps businesses and local governments to become GDPR compliant, which is one of its primary benefits according to Daineffe. Before working with Awingu, Tervuren’s municipal staff had to log in via standard VPN connection. “We could not control it, we had no idea who logged in and what our employees were doing in our environment. With Awingu, we have a clear overview of who logs in, where, when and from which device.” The Awingu solution entirely supports the municipality of Tervuren through their digital transformation as now there is no need to worry about managing or compromising data and risking a GDPR breach.
“Overall, we would strongly advise other local governments to deploy Awingu. Firstly, it enables mobile working without compromising simplicity: our employees have a user-friendly platform to access their data from any location and any device. Secondly, it proved to be an easy to set up and easy to manage solution for the IT department. Lastly, we really enjoy the added benefits crucial for the GDPR compliance.”

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Want to find out more about how Awingu can help your local government in becoming GDPR compliant? Book a meeting with us, or stay updated when we will host another local government round table event!


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